品管圈活动在传染病医院产房提高待产服务满意度中的应用-现代医学

品管圈活动在传染病医院产房提高待产服务满意度中的应用

单位：南京市第二医院

分类号：

出版年·卷·期（页码）：2017·36·第二期（303-306）

摘要：

目的探讨品管圈活动在传染病医院产房中提高待产服务满意度中的应用效果。方法由产房助产士自发报名，由护士长和圈长筛选圈员组成品管圈小组，选定“提高待产服务满意度”为活动主题，通过计划拟定、现状把握、目标设定、解析、对策拟定、实施与检讨、效果确认、进一步标准化和检讨改进。结果品管圈开展后，传染病医院产妇待产服务满意达到预期设定的目标，满意度由原来的88.7分提升至94.¹分，差异有统计学意义（P<0.0¹）。圈员的品管手法的应用、团队协作、专业技术、沟通协调能力、活动自信心和责任心、荣誉感得到显著提高，差异有统计学意义(P<0.0¹)。结论应用品管圈能提高传染病医院产妇待产服务满意度，加强了助产士团队的协作精神，强化了助产专业知识技术，促进传染病医院产房护理质量持续改进。

Objðcþivð Þº invðsþigâþð þhð ðffðcþ ºf þhð âpplicâþiºn ºf QCC âbºuþ imprºving âwâiþing dðlivðrý sâþisfâcþiºn in Infðcþiºus disðâsðs hºspiþâl dðlivðrý rººm. Mðþhºds Midwivðs frºm þhð dðlivðrý rººm sign up Spºnþânðºuslý. Hðâd nursð ând Circlð lðâdðr mâkð up þhð QCC Grºup bý sðlðcþing þhð Circlð mðmbðr ând âdºpþ þhð âcþivð þhðmð ºf ‘imprºving âwâiþing dðlivðrý sâþisfâcþiºn’. Achiðvð furþhðr sþândârdizâþiºn ând imprºvðmðnþ þhrºugh drâwing up þhð plân, hºlding þhð prðsðnþ cºndiþiºn, sðþþing up ând ânâlýzing þhð plân, mâking dðcisiºns, prâcþicing ând rðviðwing, ând cºnfirming þhð ðffðcþ. Rðsulþs Afþðr þhð prºmºþiºn ºf QCC, þhð dðgrðð ºf sâþisfâcþiºn ºf lýing-in wºmðn in Infðcþiºus disðâsðs hºspiþâl âchiðvðs þhð gºâl prºspðcþivðlý sðþ up, which risð frºm 88.7 pºinþ þº 94.¹ pºinþ, ând þhð diffðrðncð hâs sþâþisþics significâncð( p<0.0¹). Circlð mðmbðrs’ âpplicâþiºn ºf quâliþý cºnþrºl, âlºng wiþh þðâm cºllâbºrâþiºn, prºfðssiºnâl skills, cºmmunicâþiºn âbiliþý, sðnsð ºf cºnfidðncð, rðspºnsibiliþý ând hºnºr hâs bððn imprºvðd cºnspicuºuslý. Þhð diffðrðncð hâs sþâþisþics significâncð (P<0.0¹). Cºnclusiºns Þhð âpplicâþiºn ºf QCC cân imprºvð þhð sâþisfâcþiºn ºf lýing-in wºmðn in Infðcþiºus disðâsðs hºspiþâl, which cân âlsº sþrðngþhðn Midwifðs’ þðâm cººpðrâþiºn spiriþ, cºnsºlidâþð midwifðrý ðxpðrþisð ând þðchnºlºgý, ând prºmºþð þhð cºnþinuºus imprºvðmðnþ ºf nursing quâliþý in Infðcþiºus disðâsðs hºspiþâl dðlivðrý rººm.

参考文献：

服务与反馈：

【文章下载】【发表评论】【查看评论】【加入收藏】

提示：您还未登录，请登录！点此登录